Complaint Management with Vittoria RMS
Managing complaints and suggestions is a crucial and fundamental process for organizations for several reasons. First, it allows for service improvement by considering user feedback and implementing corrective or preventive actions. Additionally, it enhances customer satisfaction and engagement, making it a valuable tool for monitoring and improving service quality while reinforcing the organization’s image as one that prioritizes user needs and feedback.
With Vittoria RMS, complaint management becomes streamlined, efficient, and fully integrated into business processes to ensure continuous improvement.
Our clients
Vittoria RMS: Benefits for Complaint Management
Thanks to Vittoria RMS, complaint management becomes simple and immediate. With this management software, it is possible to:
Develop formalized and shared complaint procedures aimed at encouraging the quick resolution of issues and fostering staff accountability in handling complaints.
Create an organizational structure for complaint management.
Register complaints and create a database to archive all collected information.
Draft reports and analyses on complaints, ensuring verification based on received reports, identifying "service deficiency areas," and implementing the corresponding improvement process.
Clearly identify the volume of complaints,
Propose actions to improve areas of concern.
Complaints managed like a Project Manager
Vittoria automatically groups all complaints and organizes activities in a Gantt chart.
Complaint Management - The Dedicated Modules
Discover the perfect modules for complaint management.
Quality module
Quality is a module of Vittoria RMS designed to facilitate the management, archiving, and retrieval of documentation for all quality-related activities and compliance requirements.
Portal module
Portal assigned to employees for accessing Vittoria RMS, fully customizable by the administrator who can assign various functions based on the required competencies, from timesheet management to supplier management to audit management. Also available via an app.
CRM module
The CRM of Vittoria RMS has been developed to create a single tool that can track the customer relationship, from the first contact to the reporting of activities. With the CRM, companies can identify and manage the profiles of acquired and potential customers.
Vittoria RMS APP
A full-fledged application compatible with all phones to interact with any function of Vittoria RMS from anywhere.
Case History
Monia Di Gennaro
RSPP and QHSE Manager - Ponzio Srl
We were looking for software that would bring management back within the company.
Vittoria RMS allowed us to integrate all three systems—Quality, Environment, and Safety—into a single software solution.
Alessandro Lastorina
Personal Safety Leader - P&G
Vittoria RMS is a comprehensive system with the capability to expand and stay increasingly aligned with the evolving needs of Italian companies.
Mauro Evangelisti
Technical manager - Ecoprogramm srl
In Vittoria RMS, there is a strong response to business needs. We use it internally as a firm and also market it in our region as a partner.
Massimo Enrico Magi
Quality & Environment System Coordinator Elica Spa
Vittoria RMS has met our need for precise mappings regarding the risks associated with our machinery and has enabled us to optimally manage our personnel’s safety training.
Franscesco Calciarossa
Quality, Environment, and Safety Manager Rubinitterie Ritmonio Srl
With Vittoria RMS, we have digitized the entire paper-based system, making it more streamlined and immediately accessible to all company functions.
Laura Porfilio
Quality and Safety Manager S.EL.ME.C. Srl
I primarily use Vittoria RMS for the scheduling system, allowing me to keep track of all deadlines, especially for construction sites. The software has relieved me of many of my job’s responsibilities.
Mauro Mencarelli
HSE Manager Di Vincenzo Dino & C. SpA
We needed a tool that would allow us to handle all the records required by regulations, and we immediately found alignment with Vittoria RMS because its approach was highly focused on meeting regulatory requirements.
Carlo Papale
Governance, Risk & Compliance Manager TECHNO Srl
We use Vittoria RMS to consolidate our operational models across all the consultants in our organization and to offer something innovative to our clients, enhancing the effectiveness of our consulting services.
Other solution areas
Discover the solutions offered by corporate management control software.
Audits OK
Audits OK is a module of Vittoria RMS, designed to make conducting audits and inspections simple and fast. Less paperwork, more control over what truly matters in operations.
Regulatory compliance
Vittoria RMS was born from the extensive experience of consultants dedicated to ensuring regulatory compliance for organizations.
Audit control
Vittoria RMS has developed a dedicated module for audit control and the management of actions resulting from the findings identified during their execution.
Environmental management system
The adoption of an Environmental Management System (EMS) in compliance with the UNI EN ISO 14001 standard enables the company to reorganize all its activities more efficiently.
Risk management
Vittoria RMS is the first software capable of mapping any business risk and configuring the right solution in a practical and operational way.
Training and Human Resources Management
With Vittoria RMS, it is possible to analyze data and ensure staff compliance with multiple requirements.
Workplace Safety Management – BBS (Behavior-Based Safety)
BBS improves daily life in the company, empowering each worker and promoting positive behaviors.
Management of skills
Skills is a module of Vittoria RMS designed for the traceability and evaluation of all the competencies of a company resource.
Energy management
By comparing and analyzing consumption, useful information can be obtained to implement energy efficiency improvement plans.
Product management
Vittoria RMS offers several modules useful for achieving an efficient product management system.
Supplier management
Vittoria RMS allows for monitoring staff access and their compliance, managing contractors clearly, and generating work orders.
Incident management
Vittoria RMS is an essential support tool for properly managing all types of events.
Personnel management
With Vittoria RMS, managing company personnel has never been so simple.
Quality management
Vittoria RMS is a software designed to simplify the management of all activities and compliance requirements related to Quality.
Management systems
Vittoria RMS includes a module for the management, drafting, and distribution of company procedures.
Machinery and asset management
Thanks to Vittoria RMS, it is possible to create machine maintenance plans, assign monitoring activities, and carry out risk assessments.
Health and safety in the workplace
The Vittoria RMS solution for workplace health and safety is fully integrated with all company processes.
Environmental sustainability
Measure, monitor, and improve the sustainability, supply chain, and Environmental, Social, and Governance (ESG) performance of your company.
